Parent Guide to School Complaints

We really value the strong, trusting relationships we build with families. Most questions or worries can be sorted out quickly and positively when we talk early and keep the focus on what’s best for your child.

If you have a concern, we encourage you to raise it in the first instance with the member of staff closest to the issue (usually your child’s class teacher), as this is often the quickest way to find a solution. If it can’t be resolved at that stage, it can be escalated to a senior leader, and then to the Headteacher for more serious or whole-school matters.

We want everyone to feel heard and supported, and we’ll always aim to deal with issues fairly, respectfully and as swiftly as we can. Where a formal complaint is needed, our Complaints Procedure sets out the stages and timescales clearly. You can find the full procedure on the Policies page of this website.